Wait Img

Close

A few frequently asked questions

General

 

What is FunderHut?

FunderHut is a community-oriented crowdfunding platform that helps communities, small businesses,

nonprofits, and individuals fundraise online. Through the support of others, ambitious project creators are

able to turn their goals into reality. 

 

What is crowdfunding? 

Crowdfunding is a great new way to use the power of the crowd to raise money for a variety of different projects and ventures. Users establish a goal, create a project, and spread the word while other users can fund a project of interest. The projects can be as fun, innovative, serious, or creative as you want them to be. It goes beyond just a monetary contribution. It allows others to actually grow with the community, business, non-profit, or individual that they're supporting on a much more personal, connected level. 

 

How is FunderHut different?

We're about the community, and that's why took the four elements that make up a well-functioning neighborhood - the civic community, small businesses, non-profits, and the individuals and built a platform for them to raise money online. And because our users make up the FunderHut community, our founders take a personal interest in each of our campaigns and provide one-on-one support. We're also the first crowdfunding platform to offer crowdfunding consulting as a value-added option for our project creators if they choose to elect this service. 

 

Can contributors or FunderHut take equity?

Nope, we're a rewards-based platform, no equity involved. This means if you're a small business fundraising with FunderHut, you still walk away with 100% ownership!

 

Why are funds held by FunderHut until the project completion date?

As an added layer of security for project contributors. If we smell something fishy at any point throughout a campaign, we'll cancel it and return the funds immediately to the contributors. Of course, please use your best judgment when donating to a campaign. 

 


 

As a project creator

 

How do I start a project?

It's super easy. Click here to create your project on FunderHut. You will be prompted to type in your project idea, enter a goal amount, a timeframe, and upload photos and videos.

 

What is the difference between fixed and variable funding?

With variable funding, projects receive funds regardless of quantity raised, and do not have to necessarily reach their funding goal. Rewards must be sent out regardless of quantity raised. With fixed funding, project creators will only receive payment if the project is fully funded by the end date. Rewards for fixed funding projects will only be rewarded if the goal is achieved. Fees for fixed and variable funding.

 

Does FunderHut have the right to review/alter/deny any projects?

We respect the diversity of project participants, and we want awesome project to become reality. However, the FunderHut staff reserves the right to deny projects that contain hateful, obscene, or otherwise objectionable content or content that infringes others' intellectual property rights. We are open to most projects but if you're on the fence, check out our guidelines and our Terms and Conditions.

 

How do I promote my project?

Our Guide to Raising Money Online and our A-Z of Crowdfunding are a compilation of data that we've collected for your use. Be sure to check them out!

 

Is there a minimum or maximum dollar amount that can be raised?

While technically there are no limits, the smallest projects generally set a $100 goal. There is no limit for the maximum dollar amount that can be raised. Just make sure to be realistic when choosing a goal.

 

Does FunderHut work outside of the United States?

It sure does! However, projects are denominated in USD

 

How do I know who to send Kudos to?

Once the funding time period ends, check your project dashboard in My FunderHut (top header drop-down) for a spreadsheet, listing project contributors and the Kudos they selected to be sent to the address they provided.

 

Why can't I edit my goal amount, timeframe, or rewards once a project is live?

This helps protect contributors and any rewards they've selected. That's why it's crucial to plan your project data in advance. However, you can go back and edit the title, descriptions, images and videos as you please. 

 

Do I need a PayPal account in order to receive funds?

A verified PayPal account is required of our project creators. They've made it very easy and secure to transfer funds once your project ends and we love them for that. 

 


 

As a contributor

 

How do I contribute?

When viewing a project, you'll see a 'Contribute' button on the left-hand side of the page. You can click that, or if rewards are offered, select a reward underneath the 'Contribute' button. That will take you to the credit card payment screen. All payments are secure. 

 

Can I contribute anonymously?

Yep! When you're making a contribution you'll have the option to make your donation anonymous so that only the project creator knows who you are.

 

What is the minimum and maximum contribution I can make?

The minimum contribution is $1, there is no maximum.

 

How many projects can I fund?

It's up to you! The possibilities are endless.

 

When should I expect my reward?

Project creators are encouraged to honor their agreements by delivering their project reward in a timely manner. Feel free to contact the project creator directly if you have questions regarding the rewards they're offering. 

 

What if I haven't received my reward?

Be sure to contact the project creator. If you do not receive a satisfactory answer, please send an email to info@funderhut.com and provide us with the details of the campaign you supported and how much money you pledged. Our team will contact the project creator on your behalf. FunderHut is not liable if a project creator has not fulfilled his or her reward.

 

Can I get a tax deduction if this is a charitable cause?

Some projects may be registered 501(c)(3) organizations that offer tax deductions. Generally, this would be mentioned on their campaign page. If you have questions about tax deductions, please contact the project creator directly.

 


 

The Community Wishlist

 

What is the Community Wishlist?

The Community Wishlist is an online discussion that transforms ideas into reality. Anyone who has a suggestion for their community is encouraged to share it with the group, or discuss ideas that have already been posted. If a wish has the support of the community, the person who submitted that wish can convert it into an actual, fundable project.

How do I turn a Wish into a project?

If a wish you posted has the support of the community, locate your wish in the Community Wishlist or in your personal profile and follow the prompt on how to turn it into a real, fundable project. If the wish requires special permissions and/or permits, be sure to obtain those prior to converting your wish into a project.

Does it only have to be my community?

Our motto is: "Finding unity by funding community"... and we encourage you to think of community as your neighborhood, your city, your state, your country, or even the world!

 

How does the voting system work?  

Voting occurs only within the Community Wishlist. A positive "Yay" vote allows for a project to move up on the scale of importance to your community. But don't get discouraged with a "Nay" vote! This is an open discussion forum, so convince others why you feel your wish is a good one. And above all, be polite!

 

What if my community doesn't have any community wishes yet?

Don't be shy, go ahead and submit a wish. Then, invite friends and family to join the discussion.

 


 

Your account 

 

How do I edit my profile?

Log in to your FunderHut profile using your username (your email address) and password. Once logged in, click on your name at the top of the page and select Edit Profile.  

 

I forgot my password.

It happens to all of us. No worries; click here to reset your password.

 

How do I delete my account?

Log in to your account, click on your name, and select Edit Profile, though we'd be very sad to see you go.

 

How can I contact FunderHut?

You can contact us here

 

I have an idea which can improve the FunderHut experience.

Awesome! Please let us know how we can improve at info@funderhut.com

Have a question that hasn't been answered?

Contact us!

Learn more

Start my project



Remember me

I forgot my password

facebook button

Sign up for our newsletter
I Agree with Terms of Use

facebook button

©2013 FunderHut ::: All Rights Reserved